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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Additional Info

 

*Online Credit Card Payments – Only existing utility accounts are eligible to pay online, new accounts must be set up in person or by phone by contacting the utility billing office at (573) 581-2100. 
Each online transaction is limited to $700.00 or below and a $3.95 convenience fee will apply to each online credit card payment.  E-check payments will have a $1.95 convenience fee.

Online payments will not release your account if you are on the shut-off list.  Cash, Money Order or Cashier's Check are the only forms of payment allowed to release accounts on the shut off list.